It’s not all doom and gloom on my blog. I do have positive encounters as well as negative ones, and Redbox Cameras is one of those good experiences.
I had been in the market for a new DSLR, primarily the Nikon D80, ever since the D90 came to shelf. I had a suspicion that the D80 would drop in price with its release so started to add the potential of buying/upgrading to a D80 from my D40.
After spending some time looking into, I decided that a price of £380 was indeed amazing and should not be over looked. This is where Redbox comes in as it was them selling it for that price.
Before I leapt in to my web purchase, I decided to play it safe. After all, I had never heard of this website before and couldn’t afford to get stung this time. So, I checked the websites home page for a contact number – and there it was, as bold as day and it was a national number NOT a premium one.
I rang and within seconds a man answered. He answered my questions and I hung up feeling confident that this would be a good order.
As they shipped via Special Delivery, this would mean a Tuesday delivery where I would be at work, so I added a note requesting the camera to be shipped on Tuesday (the day was Monday) so that it would arrive Wednesday, when I would be at home. This was also agreed on the telephone when I rang to enquire.
Before I knew it – the order had been placed, and now it was just wait for Postman Pat on Wednesday
Wednesday morning came and I was, well excited to say but the least. I was slightly sceptical as I had not received any shipping confirmation, but still, I was excited.
At 09 am I had a phone call – It was Redbox Cameras ringing to say that they had completely cocked up the shipping instructions at their end, and that they had not yet posted the camera!!
I was initially furious. The man seemed genuinely apologetic and assured me that he personally would make sure it was shipped the same day. What else could I do?
After about 30 minutes, I had calmed down and accepted that fact my camera would not be there on that day. I reflected that it would have been easier just to have ordered it on Monday, let the postman try to deliver it, then I could have swung by the Post Office the next day at MY convenience to collect it. Never mind. I also thought that hey – people do make mistakes and at least the company made the effort to ring me and a) apologise and b) keep me informed.
I later found out that they had rung earlier that day, 0830am, when I was dropping the wife off to work, so the fact they tried again 30 minutes later to me speaks volumes.
Sure they cocked up, but the effort to resolve this is often more important and often more defining. The camera came later that day as intended – a lovely gorgeous new Nikon D80 in a big red box
I would definitely use them again – in fact I know I will.
RebBoxCameras.com 8/10
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