It’s a heart-wrenching moment when your web browser reports that it’s no longer connected to the internet. But there’s no reason to panic: We’ve distilled the troubleshooting process into five easy steps. Keep this list close by in case your internet suddenly breaks (or pass it on to friends and family the next time they call on your assistance).

Of course there are many different problems that could potentially affect your broadband, but the tips below should be enough to cover the most common issues—even if you can’t get everything sorted straight away, you can at least work out what’s going wrong and take steps to fix it.