Wednesday , 8 February 2023
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TWC won’t charge customers for Internet boost

Time Warner Cable announced starting Wednesday it was offering a six-fold boost in broadband speed to customers in Louisville and Jeffersonville.

“With TWC Maxx, we’re essentially reinventing the TWC experience,” Mark Dunford, area vice president of Time Warner Cable, said in a news release. “We will boost Internet speeds for customers up to six times faster, dramatically improve the TV product and set a high bar in our industry for differentiated, exceptional customer service.”

According to a TWC news release, the key components are:

» The transformation will include speed increases on TWC residential Internet plans, with customers experiencing increases up to six times faster, depending on their current level of Internet service. For example, customers who subscribe to Standard, formerly up to 15 megabytes per second, will receive up to 50 Mbps; customers who subscribe to Extreme, formerly up to 30 Mbps, will receive up to 200 Mbps; and customers who subscribe to Ultimate, formerly up to 50 Mbps, will receive up to 300 Mbps, with no change in their monthly plan price.

Some customers will need to switch out their modems to receive the faster speeds and they will be communicated with via mail, email and phone messages with information on how to obtain a new modem.

» The advanced TV experience includes a new slate of video features, including an expanded On Demand library with more than 30,000 titles. Louisville has already launched Enhanced DVR, which lets customers simultaneously record up to six different programs and save 150 hours of high-definition programming on its 1 terabyte hard drive.

Louisville Mayor Greg Fischer tweeted that, as expected, the city’s ordinance making it easier for high-speed Internet companies to install equipment led to improvements in other areas. “Our predictions come true. … Time Warner today announced faster speeds. That is good for Louisville.”

As reported previously, Google Fiber is proceeding with assessing whether it can install a fiber-optics network in Louisville that might provide Internet access at 1-gigabyte speed, officials said when they announced last fall that the company had agreed to put Louisville near the head of the class among dozens of communities that had also sought the network.

Ultra-fast Internet service is widely seen as a boon for business attraction and retention.

Time Warner Cable has agreed to a merger arrangement with the Charter Communications organization.   The deal is pending before federal regulators.  Time Warner spokesman Michael Hogan said that the local upgrades will continue as planned in Louisville.  ” Once the merger is finalized, Charter will take over operations,” he said, as well as all local Time Warner facilities and employment.